Frequently Asked Questions
General Questions
Simply register by clicking on the "Register" Button of the homepage. Fill in your information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
Don’t Worry! We’ve got your back. lensplus has an exchange policy valid within 7 days from the date of delivery. If there is any issue with your product, within 7 days from the date of delivery a pickup can be arranged by contacting us. Once the pickup is done, the amount paid will be refunded as an online credit in your wallet which you can use for your next purchase.
In the unlikely occasion of an incorrectly processed lens order, we’ll have the product picked up and have the correct lenses fitted.
In the unlikely occasion of an incorrectly processed lens order, we’ll have the product picked up and have the correct lenses fitted.
No, we have multiple third-party delivery partners across India..
Yes, you can add multiple delivery addresses in your Yourspex account. However, if you want different products delivered to different address you need to place them as separate orders. And yes, you can place orders for multiple cities
Just enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. Now, you can change your password. In case of any further issues please contact our customer support team.
You can submit your power details after you choose lens for your eyeglasses enter. It manually or you can also let us know your prescription details within 7 days from the date of order placed
We don't have cancellation policy to make sure that our genuine customers don't have to pay unnecessary price burden
If we are not able to get deliver all the products in your order and you have already paid for them online, the balance amount will be refunded back to the same source (Credit/Debit card) from where you have paid through (CC Avenue/Razor Pay). In case of COD the refund will be done to your bank account through NEFT.
At the time of checkout you will be prompted to select payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.
You can simply submit your power details after you complete your purchase. You can either upload a picture, enter it online, email us info@lensplus.com or call us +91 9998601032.
